Terms and Policies

Terms of Service

Order Fulfillment and Delivery

Standard fulfillment time is 2-5 business days. Once your order has been fulfilled and left our building you will receive a notification with shipping information if applicable. Depending on the circumstances and inventory levels, it may take longer than usual. Once the order has shipped, you will receive a tracking number via email. Most orders are shipped out within three days or less.

Your Content on our Site

Some of our offerings allow us to upload, store, embed, send or receive content. You retain ownership of any intellectual property rights that you hold in that content. TLDR: what belongs to you belongs to you.

When you upload, submit, send or receive content to or through our Site, you give Pastel (and those we work with) a worldwide license to use, host, store, modify, create derivative works, communicate, publish, publicly perform, publicly display and distribute such content. The rights you grant in this license are for the limited purpose of operating and promoting. This license continues even if you stop using our Site. Make sure you have the necessary rights to grant us this license for any content that you submit to our Site. Please contact us to remove content that has been submitted to our Site.

About these Terms

We may modify these terms or any additional terms that apply to our Site to reflect changes to the law or changes to our Services.

Returns

Please refer to our return policy. We reserve the right to revoke that policy if we deem that the delivered merchandise was damaged outside of transit or that it meets our quality standards.

Return Policy

ALL SALES ARE FINAL unless:

Misprinted/Damaged/Defective Merchandise

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. To inquire about a return for misprinted products, please email contact@embracepastel.com with your order details along with pictures of the problem merchandise.

Orders Lost in Transit

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

In the rare cases that a parcel is marked as delivered by the courier, but the recipient reports they have yet to receive it, pastel will not be able to cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipient's address.

Orders Damaged in Transit

Pastel will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause.

In the rare cases that a parcel is marked as delivered by the courier, but the recipient reports they have yet to receive it, pastel will not be able to cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipient's address.

In most instances, it is found that the delivery was made, but the package was left in an unexpected location at the recipient's address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person - e.g. "left under table on back porch."

Privacy policy

We respect your privacy. Any personal information shared with us will not be shared or sold to third parties.

Last updated: 3/26/2019

Pastel ("us", "we", or "our") operates https://www.embracepastel.com (the "Site", “Service”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes to this Policy

This Privacy Policy is effective as of March 26th, 2019 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please email contact@embracepastel.com